Find a solution to your PC problem with Microsoft Fix It
Did you know about Microsoft Fix it? According to Microsoft, Fix It is a way to ...
....automate solutions to common software problems in an easy, intuitive way that is available when and where you need it. So whether you are looking for a solution in help or support content, or an error report, Fix it provides a way to apply automated fixes, workarounds, or configuration changes so you don’t have to perform a long list of manual steps yourself.
... or in simple words it is a website where you can download solutions to your problem. Yes, I said download. If you are having trouble with your CD/DVD drive not reading CDs/DVDs then you can download software that fixes your problem. You just find that article where it says you're having trouble and click the fit it button.
Give it a try. Here is the main website to Microsoft Fix it. You will be surprised how many problems Microsoft can fix.